REFUND POLICY

WWW.PSYCHCEU.COM SATISFACTION GUARANTEE. All of our courses are 100% guaranteed, If you purchase a course and you are not completely satisfied, we will refund the purchase price (excluding shipping and handing) prior to a Certificate of Complation being issued.

Please call us at 888-777-3773 or e-mail us at info@psycheu.com to obtain authorization for your return, as it helps us to improve if we know the reasons that the course not meet your needs. Upon receipt of any shipped materials (if you ordered any texts or DVDs from us) we then issue a credit to your account. If you ordered online materials only, we will credit you the same day. We can only offer credit within sixty days of a purchase, according to our credit card authorizer. After sixty days, we will offer you a credit toward another course.

While it is your responsibility to check with your state licensing board to ascertain if a course meets its standards, we understand that these standards do sometimes change in the time interval between purchasing and completing a course. If for any reason your state does not accept the course(s), www.psychceu.com will refund your payment upon receiving your written notice and a copy of the state board rejection letter for the CE credits you received from www.psychceu.com.

If a grievance concerns a course offering, its content, level of presentation, or the post-test, the president or administrator will offer a full refund, as all of www.psychceu.com’s courses are 100% guaranteed. If you purchase a course and don’t like it, prior to the receipt of the certificate or letter of completion, you may return the materials in their original condition. www.psychceu.com will then refund the purchase price, less postage and handling.

If the material in any course is not satisfactory for any reason, (including evoking too much personal discomfort or stress to complete the course), please remember that are courses are 100% guaranteed. If you purchase a course and do not like it, for any reason, return the materials to us in their original condition, prior to the issuance of a Certificate of Completion, we will refund the purchase price, less postage and handling.

 

GRIEVANCE PROCEDURE

www.psychceu.com is fully committed to conducting all activities in strict conformance with the American Psychological Association's Ethical Principles of Psychologists. www.psychceu.com will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Program Committee in consultation with our Psychologist consultants and the President of www.psychceu.com
While www.psychceu.com goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the staff which require intervention and/or action on the part of the staff or an officer of www.psychceu.com. This procedural description serves as a guideline for handling such grievances.
When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken:

1. If the grievance concerns an author, the content presented by the author, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format, or to call or e-mail the president. The president will then pass on the comments to the author, assuring the confidentiality of the grieved individual.
2. If the grievance concerns a course offering, its content, level of presentation, or the post-test, the president or administrator will offer a full refund, as all of www.psychceu.com’s courses are 100% guaranteed. If the student purchases a course and doesn’t like it, prior to the receipt of the certificate or letter of completion, he or she may return the materials in their original condition.
www.psychceu.com will then refund the purchase price, less postage and handling.
3. If the material in any course is not satisfactory for any reason, (including evoking too much personal discomfort or stress to complete the course), please remember that are courses are 100% guaranteed. If you purchase a course and do not like it, for any reason, return the materials to us in their original condition, prior to the issuance of a Certificate of Completion, we will refund the purchase price, less postage and handling. We then issue a credit to your account. If you ordered online materials only, we will credit you the same day.
4. We can only offer credit within sixty days of a purchase, according to our credit card authorizer. After sixty days, we will offer you a credit toward another course.
5. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The CE Chair will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
6. If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the convention chair will mediate and will be the final arbitrator. If the participant requests action, the convention chair will:
a. attempt to move the participant to another workshop or
b. provide a credit for a subsequent year's workshop or
c. provide a partial or full refund of the workshop fee.
Actions 6b and 6c will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.
You may call us at 800-777-3773 or email us at info@psychceu.com

www.psychceu.com takes privacy and confidentiality very seriously!

Confidentiality
As you navigate our site, you will see that all confidential information is accessible only to clinicians who have enrolled in a course, and have received a password. The PsychCEU Forum is also password protected, and will be monitored for confidentiality.

E-mail list
Our e-mail list is created from people who have e-mailed us, asking to be included, and students who have taken our courses. We do not take e-mail addresses from those who are just visiting our site. If you are on the e-mail list, and do not wan tot receive e-mails from us, then please send us an e-mail to that effect.

We will never sell or trade our e-mail list.

Cookies
A cookie is a piece of data stored on the user’s computer tied to information about the user. Cookies are bits of information that a website sends to your web browser that helps the site remember information about you and your preferences. "Session" cookies are temporary bits of information that are erased once you exit your Web browser window or otherwise turn your computer off. Session cookies are used to improve navigation on Web sites and to collect aggregate statistical information. This site uses session cookies.
"Persistent" cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., passwords), helping to determine what areas of the website visitors find most valuable, and customizing the website based on your preferences. This site uses persistent cookies.
"Internet tags" (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by - GIFs) are smaller than cookies and tell the Web site server information such as the IP address and browser type related to the visitor's computer. We use Internet tags at this site. These tags indicate how many times a page is opened and which information is consulted. We do not collect or seek personally identifiable information through these tags.
"Navigational data" ("log files," "server logs," and "clickstream" data) are used for system management, to improve the content of the site, market research purposes, and to communicate information to visitors. This site uses navigational data.


Use and Disclosure of Information
Except as otherwise stated, we may use your information to improve the content of our site, to customize the site to your preferences, to communicate information to you (if you have requested it), for our marketing and research purposes, and for the purposes specified in this Privacy Policy.

 

Statistics
We collect no personal information about you when you visit www.psychceu.com, We do collect and store certain anonymous information automatically, including:
* the Internet Protocol (IP) address of the domain from which you access the Internet (i.e. 123.456.789.012) whether yours individually or provided as a proxy by your Internet Service Provider (ISP)
* the date and time you access our site
* the pages you peruse (recorded by the text and graphics files that compose that page)
* the Internet address of the Website from which you linked directly to our site.
We use this information to help us make our site more useful to our visitors, such as assessing what pages is the most viewed, the least viewed, and seeing traffic patterns regarding how people navigate through the site.
We know, for example, that in May 2003, we got the most visitors on Thursdays, and that we had people from every continent, (except Antarctica!) visit our website. We do not know, however, who you are, or your e-mail address!

This information is not shared with anyone beyond the support staff to this web site. We do not know who is accessing us, so the information we receive is strictly anonymous.

  APA Ethics

We do adhere to the American Psychological Association's Ethical Principles of Psychologists. Our courses are carefully screened by the Planning Committee to adhere to APA standards. We also require authors who compose Internet courses specifically for us follow APA ethical standards.

Many of our courses contain case material, and may use the methods of qualitative research and analysis, in-depth interviews and ethnographic studies. The psychotherapeutic techniques depicted may include play therapy, sandplay therapy, dream analysis, drawing analysis, client and therapist self-report, etc. The materials presented may be considered non-traditional and may be controversial, and may not have widespread endorsement within the profession. www.psychceu.com maintains responsibility for the program and its content.

 


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